• Receptionist

    Job Locations US-CA-Tustin
    Posted Date 3 weeks ago(4/30/2019 1:07 PM)
    ID
    2017-1041
    # of Openings
    1
    Category
    Administrative
  • Overview

    The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. The Receptionist ensures to have all customers that call in have a pleasant first response from our receptionist. 

     

    The Schedule for this position is below and is subject to change if necessary:

     

    Saturday through Wednesday 12 pm to 9 pm.



    The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience Automotive dealership experience preferred. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.

     

    In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

    Responsibilities

    • Answer all incoming calls according to all company policies with exceptional telephone skills.
    • Direct phone calls to the appropriate parties as necessary.
    • Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
    • Coordinates questions and issues with the appropriate department personnel.
    • Addresses customer concerns and issues or escalates them as needed.
    • Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
    • Maintain confidentiality of company and customer information at all times.
    • Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
    • Assist the service staff in contacting customers to inform them that their vehicles have been completed.
    • Performs other duties as assigned.

     

    Qualifications

    • No experience required but a PLUS!
    • Automotive Dealership experience a PLUS!
    • Service or hospitality industries experience a PLUS!
    • Previous retail and/or customer service experience.
    • Friendly with high energy and the willingness to go above and beyond.
    • Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
    • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
    • Must conduct oneself in a professional manner.
    • Basic computer and Microsoft Office skills.
    • Strive to respect and facilitate teamwork within all departments.
    • Professional appearance and work ethic.
    • Must be a team player with a strong sense of commitment to the customer and team members.
    • Bilingual (Spanish) a PLUS!

     

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